Privacy Policy

Effective Date: As updated from time to time

Last Updated: June 29, 2025

At Crest Dental, accessible at https://crestdental.in, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or services.

1. Who We Are

Clinic Name: Crest Dental

Address: Shop no.112, First Floor, Paras Trinity, Sector 63, Gurugram, Haryana 122011, India

Contact: +91 92668 40498 | hello@crestdental.in

Website: https://crestdental.in

2. What Information We Collect

We collect the following types of information when you book appointments, fill forms, or interact with our site:

• Full Name

• Phone Number

• Email Address

• Appointment Date/Time

• Payment Information (e.g., UPI/credit card – not stored)

• IP Address and Location

• Device/Browser Information (via cookies, analytics, and pixels)

We do not collect medical records or uploaded documents/images through the website.

3. How We Collect It

Your data may be collected through:

• Appointment booking and contact forms

• WhatsApp and live chat widgets

• Cookies and tracking technologies

• Analytics tools (Google Analytics, Meta Pixel)

4. Why We Collect Your Data

We use your information to:

• Schedule and confirm appointments

• Send reminders and follow-ups

• Provide customer support

• Send promotional messages (email/WhatsApp)

• Understand how you use our website (analytics)

• Improve our services and user experience

5. Third-Party Tools We Use

We may share limited, non-medical information with:

• Google Analytics and Meta Ads (for ad tracking and performance)

• WhatsApp Business API (for appointment confirmation and communication)

We do not sell your data or share it with labs, insurers, or third-party medical providers.

6. Cookies and Tracking

We use cookies and similar tracking tools (e.g., Meta Pixel) to:

• Track user activity for performance and remarketing

• Improve content and navigation

⚠️ Note: We do not currently display a cookie consent banner. Continued use of our website implies consent to our cookie practices.

7. Your Privacy Rights

As a user, you have the right to:

• Access or correct your personal information

• Request deletion of your data

• Opt out of marketing messages

You can exercise these rights by emailing us at hello@crestdental.in.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 via our website. For pediatric care, we rely on parents or legal guardians to provide any required information offline.

9. How We Protect Your Data

Your data is protected by:

• HTTPS encryption for all site interactions

• Secure cloud storage for any internal records

• Internal access controls and role-based restrictions

10. Changes to This Policy

This policy may be updated from time to time to reflect changes in legal, technical, or business developments. The updated version will always be posted on this page with a revised “Last Updated” date.

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please reach out:

📧 Email: hello@crestdental.in

📞 Phone: +91 92668 40498